Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. Our 1,400 lawyers across the United States, Europe and Asia excel at complex transactions, high-stakes litigation and world-class advisory services in the technology, life sciences, real estate, private equity and financial industries. Our unique combination of deep experience serving both the innovators and investors in a rapidly-changing, technology-driven economy sets us apart. Also a global destination for business professionals, Goodwin’s team of professional staff was named in 2019 the “Best Business Team” by The American Lawyer.
As the Senior IT Trainer, you are responsible for planning and delivering of Information Technology training for attorneys and professional staff. This position reports to the Sr. Manager, Service Desk & Training Operation and works closely with the Human Resources and Learning + Professional Development departments.
What you do:
Provide training on all firm-supported software via instructor-led classroom training (post COVID-19 restrictions), webinars, videoconferencing, one-on-one coaching, and via eLearning course and video tip creation.
Conduct new hire technical training.
Collaborate with other IT trainers to create and maintain a workflow-inspired curriculum.
Design, develop and deliver training strategies that are engaging, innovative, and meet learning objectives.
Represent the user experience via participation in firm-wide project teams from inception to implementation by testing software, developing training strategy and producing supporting documentation and communications.
Conduct training needs analysis, analyze performance problems, and recommend training solutions.
Collaborate with internal customers to understand unique requirements based on role, business unit, and office location, and offer training solutions that are adaptable to those needs.
Stay up-to-date with current trends in training, technology, and instructional design.
Maintain training records in the LMS.
Assumes additional responsibilities as needed.
Ability to travel between firm offices to conduct on-site training (post COVID-19 restrictions).
Who you are:
A Bachelor’s degree or equivalent work experience will be considered.
A background in training and development in a professional service environment, law firm experience preferred.
Minimum of five years’ experience delivering technical training and creating training documentation.
Excellent communications and interpersonal skills and ability to interact effectively with a broad range of people in a professional manner.
Excellent group facilitation skills, including the ability to adapt content to the target audience or to suit the training delivery method.
Interpersonal and relationship building skills to work effectively with personnel from all levels and locations of the firm.
Strong organization and analytical skills, with the ability to meet deadlines and respond to changing priorities, whether working independently or in a team situation.
Excellent technical writing skills with the ability to produce clear and accurate training outlines and user documentation. A writing sample will be required.
Experience with Learning Management Systems (UniversitySite preferred), Document Management Systems (DeskSite/FileSite preferred), Windows10, Microsoft Office 365, Adobe Acrobat DC, Time Entry & Billing Programs (Intapp Time and Aderant Expert preferred), and Document Template and Numbering software (Litera Forte preferred).
Experience with eLearning development.
Ability to work hours outside of regular schedule.
Schedule: regular business hours; occasional evening/weekend work
Physical requirements: Ability to lift up to 10 lbs. and sit or stand for extended periods of time.
Travel: Ability to travel between offices to conduct on-site training occasionally
Environment: indoor office environment
During COVID-19 restrictions, must have ability to work remotely with reliable Internet connectivity.
Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.
Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.