We're looking for an autonomous self-starter with outstanding organizational and program management skills -- a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) at Deloitte, you'll work with senior leaders in our firm on the top PEI accounts in the firm - enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the firm across the PEI and the portfolio companies where its making investments. With a client-first mindset, you will work closely with PEI account leadership to align across Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service PPMDs and professionals client-facing and help account teams win work.
How you'll operate
You will serve as the account's Chief Operating Officer, flexing the role you play as you deliver against client and account priorities, serving as:
Catalyst to spur the realization of our client's vision and goals, accelerating growth objectives
Strategist to engage with account, PEI, and firm leadership to determine strategies vital to maximizing successful client performance
Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm
Operator to effectively and efficiently manage across the account operating model to optimize performance and client results
Work you'll do
Responsibilities will be based on specific client relationship objectives and the needs of the account leadership team, and will include some or all of the following:
Client Impact: Develop and execute Client Service and Client Portfolio Company Strategies, Client Relationship Assessments, Marketing Strategy (in collaboration with national PEI market programs), Client and Alumni Relationship Management, Client Meeting Preparation, and Proposal Support
Account and Team Impact: Create excellent talent experience and provide team building that fosters cross-business collaboration, support leadership development, including connectivity and transitions
Quality and Risk Impact: Protect Deloitte's and our client's brand and information and establish processes and procedures that reduce overall risk
Focus on PE portfolio growth opportunities: Develop a deep understanding of the PE's business and their portfolio investment strategy; and be on top of the new deals
Connect to teams across Industries and other Businesses: Share and gather insights and work to identify and support opportunities across the Green Dot and Industries.
Insights and Trends: Deliver data, insights, relationships research to PEI account teams
At Deloitte, clients are at the heart of everything we do. As a part of Client Excellence, the Client Account Manager (CAM) program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined cross-functional support. This CAM will serve our PEI accounts in Financial Services. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte Client Experience.
Minimum 5 years' work experience
Strong organizational skills
Strong project management skills
Ability to adapt to a changing environment
Exceptional interpersonal and communication skills
Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
Excellent analytical and problem-solving skills
Experience mentoring/counseling others
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Experience working in a professional services firm
Experience and background in the Private Equity space
Experience as an account manager
For individuals assigned and/or hired to work in Colorado, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $86,425-$159,165.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.